Note: The resolution is also applicable for SAP Dashboard (Xcelsius) 4.0, Client Tools 4.0 and Crystal Reports for Enterprise. If above steps do not help then it could be a conflict with third party software that uses the same dll name for keycode decryption.
Hi Sangeetha
This is a very common question, and the answer is usually one of these two scenarios:
1.Did you just install Office from a retail box you just purchased? If so, go to Control Panel, Programs, Programs and Features and see if there is another copy of Office installed besides the suite you just installed. Some pre-installed Trial Office 2007 suites can conflict with the product key validation process. If you see a duplicate copy of Office installed, then uninstall it and try to run your new Office program again. Chances are your product key will work now.
2.If you are using the 25-digit product key that you found on a sticker on the bottom of your laptop or on the back of your desktop case, then you are using the wrong key. This key is the product key for the Windows operating system, and NOT for the Office Suite. The correct product key for the Office suite will be in one of these places:
a.Inside the retail Office 2007 box (if you bought Office from a retail store)
b.Inside an e-mail from the online website where you purchased Office
c.On the outside of the CD case, on a sticker
Microsoft has a knowledge base article that goes into more detail around the invalid product key scenario. It is located at http://support.microsoft.com/kb/836178, and would be a good place to go if these instructions above do not resolve your issue.
I get the error 'The serial number is not valid for this product' when installing Creative Suite
Complete the following steps if you enter the serial number for your Creative Suite or stand-alone Adobe product and get the error message “This serial number is not valid for this product.'
Solution 1: Check your installer and reenter the serial number
Make sure you are using the correct installer for your product and platform.
- Always use the suite installer, not an installer for a single product, unless you have Acrobat 9, Adobe Premiere Pro CS4 (32 bit), or After Effects CS4 (32 bit). These products require a separate serial number and media. You cannot install these products with the Creative Suite serial number and media.
- The Creative Suite serial number does not work with an individual product installer. To install only some Creative Suite products, choose Custom Install in the Creative Suite installer, and then select the products you want to install.
- The installer is platform-specific. The serial number for Windows does not work for Mac OS.
Make sure that the number you enter is the serial number.
- Serial numbers are 24-character numeric strings. Do not enter alphabetic characters. For help, see Find your serial number.
- Ignore the hyphens when you enter the serial number.
- If you have a volume serial number, use the installer that is either downloaded from the Adobe licensing website or obtained from the original DVD accompanying the product.
If your serial number is for a different language than the installation language you select (for example, you purchased a German Creative Suite, but attempt to install it in English), you will get an invalid serial number error. Reinstall the product, choose the correct language, and enter the serial number when prompted.
Note:
The following language-specific software installs two language packs. You can install in one language and enter the serial number from the other without getting an invalid serial number error.
- en_US (Universal English)en_GB (International English)
- fr_FR (French)fr_CA (French Canadian)
- es_ES (Spanish)es_MX (Latin American Spanish)
Solution 2: Delete the activation database files
Activation database files that are corrupted or have incorrect file permissions can prevent your product from installing correctly.
Delete the Adobe PCD folder and caps.db file from the following locations:
Windows:
- Program FilesCommon FilesAdobeAdobe PCD
- Program FilesCommon FilesAdobecapscaps.db
Mac OS:
- /Library/Application Support/Adobe/Adobe PCD
- /Library/Application Support/Adobe/caps/caps.db
Restart your Adobe application. Enter the serial number when prompted.
If you are not prompted to enter a serial number or the application won't open, uninstall and reinstall the application.
Uninstall the application, if necessary. For Creative Suite applications, uninstall the entire Creative Suite, not just a single application.
Note:
If you are having problems with a stand-alone version of Lightroom, you must uninstall several files manually, after running the uninstaller. For instructions, see Uninstall Lightroom manually.
Reinstall the applications, using the Creative Suite installer and serial number.
Note:
You can download the product directly from the Other downloads page on adobe.com, and then reinstall.
Solution 3: Run the CC Cleaner Tool and reinstall
Carenado Product Serial Key Not Valid
The Creative Cloud (CC) Cleaner Tool can remove installation files for Creative Suite applications that are corrupted or that are causing problems with a new installation.
Note:
The Creative Cloud Cleaner Tool is designed to run after you uninstall your Adobe application. Run the appropriate uninstaller to remove the application producing the invalid serial number error first, and then run the CC Cleaner Tool.
Uninstall the application. For Creative Suite apps, uninstall the entire Creative Suite, not just a single application.
Note:
If you are having problems with a stand-alone version of Lightroom, you must uninstall several files manually, after running the uninstaller. For instructions, see Uninstall Lightroom manually.
Download the CC Cleaner Tool.
Windows:AdobeCreativeCloudCleanerTool.exe
Mac OS:AdobeCreativeCloudCleanerTool.dmg
Run the CC Cleaner Tool, following the onscreen instructions to remove the desired application.
For detailed instructions on how to run the CC Cleaner Tool, see Use the Creative Cloud Cleaner Tool to solve installation problems.
Download the product from the Other downloads page and reinstall.
Note:
Check the system requirements before downloading and installing the product.
In the serial number dialog box, delete the serial number and select I Want To Try. Then click Next.
In the Software Setup dialog box, select I have a serial number and want to license this product.
Solution 5. Create a new user account and reinstall the product
Occasionally, a user account can become corrupted and prevent the Adobe installer from accessing or creating the necessary files and folders. Create a different account, log in to the new account, and then try to reinstall the Adobe application.
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